What is a customer portal?
Basically, a customer portal is an online environment where you offer specific and personalized information to logged-in users. As an organization, you often work together with others such as customers, dealers, suppliers or other partners. Via a customer portal you can easily share information, knowledge and documents with only these users. But you can also make existing applications, systems and databases accessible via the customer portal.
Customer portal or extranet. Different terms, but they all mean the same thing; a secure online environment behind a login only accessible to specific users. We often speak of a customer portal because you serve your customers within the online environment. Whether they are companies, dealers, partners, resellers, or other customer groups, with a customer portal you can easily share information and knowledge with your target group and work even better together!
The possibilities of a
Depending on the purpose of your customer portal, we can develop different functionalities in the online portal. For example, B2B e-commerce for cross- and upsell, self-service, Product Information Management (PIM), links with back-office systems, dashboards, a service desk, and/or forum. Existing applications, systems and databases can also be made accessible to automate processes. Plenty of options! Here is a selection of the possibilities and benefits:
- increasing customer loyalty and service;
- available online 24/7;
- accessible worldwide;
- digital communication and collaboration;
- place orders online;
- management of documents;
- insight into planning, contracts, orders and invoices;
- efficiency through self-service;
- save time and costs;
- connection with ERP systems;
- single sign-on integrations;
- process integration and monitoring;
- create cross- and upsell;
- targeted advertising per customer, customer group, or season.
Why a Dotlab customer portal?
Are you convinced of the importance of a customer portal and are you looking for the ideal online partner for development? Then come and meet Dotlab.
With our years of experience in portal development, connections with ERP systems, and conversion optimization, we always provide you with the best advice!
- Strategic partner with years of experience in portal development.
- We make links with almost every ERP system.
- We develop affordable and scalable portals through open-source development.
- 24/7 Online monitoring and automatic security updates.
- We like straightforward communication and a personal approach
- We work with a professional OTAP development line and Scrum teams
We are Dotlab, your portal specialist!
Connectors. Creators. Visionaries. We make IT work for you again. With our multidisciplinary team, we create the software that best contributes to achieving your goals. And trust is essential in this. We build trust by investing in each other. Now and in the future. Together we develop a solution that makes your work smarter, better and easier.
We make technology work for you again
Over the years we have developed many different portals and links between systems. For both commercial and non-profit organizations. From customer portals to dealer portals. From B2B e-commerce to purchasing portals, and much more. We are quite proud of that! Have a look at our portals through our cases.
Certifications, tools & techniques
We develop our portals on globally used open-source standards. With the help of web services and integrations, we can link almost any system. For example, financial, logistics, stock, CRM, or administration systems. We work with the right tools and techniques and aim for the best results.