Your self-service portal developed together
With a self-service portal you are available worldwide 24 hours a day, 7 days a week for members or customers to view data and make changes. This allows you to optimally facilitate, unburden and involve your customers more in your services.
Sebastian
CEO & Founder
Why have a self-service portal developed?
- Available 24 hours a day for your customers and users;
- efficiency and time savings through simplification of administration;
- better customer loyalty and satisfaction through transparency;
- fewer service notifications due to information sharing.
A self-service portal offers the best service
A self-service portal offers users the opportunity to submit self-service reports online and to view or change specific data. Input is directly mutated in a linked CRM or back office system by means of an API or export functions. Of course you decide which data users can view and adjust. Think, for example, of profiles, notifications, rights and workflows. This is a huge time-saver!
Self service helps your customers and users without having to contact them by phone. It offers more independence, simplifies administration and strengthens the bond. Self-service portals come in different shapes and sizes. They are often part of a larger platform such as a customer portal or e-commerce solution. Depending on your wishes and ideas, we advise you what suits you best. Plenty of options!
With a self-service portal you really increase the quality of your service. In addition, it is very efficient because changes are made automatically and no longer need to be processed separately.
The possibilities of a self-service portal
Depending on your wishes, we can develop various functionalities in a self-service portal. Possibilities for cross- and upsell, a service desk or forum, links with CRM, ERP or other back office systems. We list a number of options and advantages:
- connect with CRM, ERP and other back office systems;
- Available 24/7 for your customers;
- time and cost savings;
- better customer loyalty and satisfaction through transparency;
- efficiency through fewer service calls;
- simplifies administration.
Curious about our solutions?
Why a Dotlab self-service portal?
Are you convinced of the importance of a self-service portal and are you looking for the ideal online partner for development? Then come and meet Dotlab.
With our years of experience in portal development, connections with ERP systems and conversion optimization, we always provide you with the best advice!
- Strategic partner with years of experience in portal development.
- We make connections with almost every ERP system.
- We develop affordable and scalable portals through open source development.
- 24/7 online monitoring and automatic security updates.
- We like short lines of communication and a personal approach.
- We work with a professional OTAP development line and a Scrum method.
We are Dotlab, your portal specialist!
Connectors. Creators. Visionaries. We make IT work for you again. With our multidisciplinary team, we create the software that best contributes to achieving your goals. And trust is essential in this. We build trust by investing in each other. Now and in the future. Together we build a solution that makes your work smarter, better and easier.
We make technology work for you again
Over the years we have developed many different portals and links. For both commercial and non-profit organizations. From customer portals to dealer portals. From B2B e-commerce to purchasing portals. And much more. We are quite proud of that! Click through a number of portals from our cases.
Modules & connections with
We develop our portals on globally used open source standards. With the help of web services and connections, we can link almost any system. Think, for example, of financial, logistics, stock, CRM or administration systems. We work with the right tools and techniques and aim for the best results.
